Last updated October 21, 2024

:bust-in-silhouette: User overview

Critical care nurseNicole Cook (meeting on 10/16)
Trauma surgeonDr. Caroline Park (meeting on 10/17)

Use Cases

Critical care nurse- show patient data to patient families during family discussions – discuss trends, understand heading in the right direction or not - pulling up my laptop during rounds to show data and trends to coworkers - currently, when doing mortality reviews of patient cases, graph data points in Epic and screenshot them and share them in meetings - device size varies by doctor and hospital – tablets, laptops, not necessarily large monitors
Trauma surgeon- using laptop to view customizable Epic dashboard

Pain Points

Critical care nurse
Trauma surgeon- number of clicks, scrolling through list of meds (usually listed in alphabetical order) is burdensome

End-goals

Critical care nurse- due to pressing concern of ICUs being full, understand which patients can and can not be leaving the ICU soon - gain comprehensive understanding of patient situation from a quick look at the screen
Trauma surgeon- understand the patient’s trend (better or worse than before?), see what has changed, understand if there’s anything in the top predictors that she can modify (e.g. adjust meds)? - gain an objective assessment of patient, especially if taking over a patient from someone - have a common language when discussing patient’s level of sickness with others – everyone on the same page - understand patient’s clinical context and status

Opportunities

Critical care nurse- patient data still available after patient has been discharged - Vikas: envisioning a reporting feature that can be filtered/search to see prior data outside of Epic
Trauma surgeon- feature: track user clicks and link outcomes to better understand what users do after they click on patient predictor scores? (e.g., do they change meds next?)

:world_map: Journey map

Stage
User action
Pain points or questions
Emotions/ / /
Opportunities and solutions